Barriers to conversations | Communication tools | Language and communication | Specific recommendations |
---|---|---|---|
- Lack of training - Insufficient time - Pessimism - Poor resources - Complex topic - More immediate needs | - Motivational interviewing - 5 A’s (Assess, Advise, Agree, Assist, Arrange) - Written materials - 4 E’s (engage, empathise, educate, enlist) | - Specific terminology - Empathetic - Patient-centred (specific) | - Training for physicians - Clear referral pathways - Specific consultation suggestions |