Table 3 Family members’ average (±SD) scores for importance of perioperative needs and how often those needs were perceived to have been met

 Having information about the surgical procedure itself (e.g. how the surgery is done, complications, expected hospitalization time).

2.9 (0.42 )

1

1.46 (0.87)

 Having information about what to do on the day of surgery (e.g. time to arrive, where to park, where to go in the hospital, what to bring).

2.58 (0.63 )

3

1.11 (0.85)

 Having someone answer your questions before you come to the hospital.

2.59 (0.60 )

2

1.03 (0.97)

 Having communication with the surgeon after the procedure with consideration for privacy.

2.91 (0.29)

3

1.54 (0.86 )

 Having opportunities to ask questions and address concerns with hospital staff.

2.82 (0.41)

6

1.63 (0.64 )

 Being with your family member/significant other while they were in the preoperative surgical care area.

2.85 (0.44)

4

1.71 (0.70)

 Being treated with respect by hospital personnel (e.g. personnel protected your privacy, addressed you in a courteous manner, took time to understand and answer your questions).

2.97 (0.24)

1

1.80 (0.46)

 Having communication with operating room nurses about the patient’s condition during the surgical procedure.

2.80 (0.61)

7

1.47 (0.79 )

 Being informed about delays in the operating room schedule.

2.92 (0.33)

2

1.47 (0.82)

 Having information about the presurgical care procedures for getting the patient ready for surgery (e.g. admission assessment, starting an intravenous infusion, getting medications before surgery, movement by cart to the operating room).

2.77 (0.46)

5

1.53 (0.71)

 Being physically comfortable in the OR family room area.

2.68 (0.69)

8

1.07 (0.98)

 Having communication with the surgeon or other physicians after the procedure with consideration for privacy.

2.92 (0.33)

2

1.46 (0.76)

 Having opportunities to ask questions and address concerns with hospital staff.

2.88 (0.39)

3

1.51 (0.76)

 Having communication with recovery room nurses about the patient’s condition during the surgical procedure.

2.76 (0.61)

5

1.28 (0.94)

 Being treated with respect by hospital personnel (e.g. personnel protected your privacy, addressed you in a courteous manner, took time to understand and answer your questions).

2.93 (0.29)

1

1.84 (0.52)

 Visiting or being with your family member/significant other while they were in the recovery room.

2.48 (0.97)

7

1.09 (0.98)

 Being informed about when transfer to a regular hospital room would take place.

2.81 (0.36)

4

1.58 (0.74)

 Being physically comfortable in the OR family room area.

2.70 (0.69)

6

1.21 (0.87)