Patient member need (item number refers to order in original survey) | Importance of need | Rank order of need importance in each time period | Was need met? |
---|---|---|---|
Time period: Before coming to the hospital | |||
Having information on how your pain will be managed during and after the surgery. | 2.57 ± (0.59 ) | 1 | 0.91 (0.92) |
Having information about the surgical procedure itself (e.g. how the surgery is done, complications, expected hospitalization time). | 2.55 ± (0.80 ) | 2 | 1.44 (0.78) |
Having someone answer your questions before you come to the hospital. | 2.11 ± (0.78) | 4 | 0.90 (0.86) |
Having information about what to do on the day of surgery (e.g. time to arrive, where to park, where to go in the hospital, what to bring). | 2.40 ± (0.74 ) | 3 | 0.80 (0.92) |
Time period: Day of surgery in the preoperative surgical care area | |||
Being treated with respect by hospital personnel (e.g. personnel protected your privacy and modesty, addressed you in a courteous manner, took time to understand and answer your questions). | 3.00 ± (0.00) | 1 | 1.95 (0.40) |
Having information about the procedures for getting you ready for surgery (e.g. admission assessment, starting an IV infusion, getting medications before surgery, movement by cart to the operating room). | 2.37 ± (0.74) | 7 | 1.26 (0.79) |
Having your family member or significant other with you in the presurgical area. | 2.53 ± ( 0 .90) | 6 | 1.51 (0.68) |
Being physically comfortable (bed, room temperature, noise and activity level in the room, management of your pain or other symptoms) | 2.78 ± (0.42) | 2 | 1.71 (0.59) |
Having important information about you communicated to hospital personnel before your admission. | 2.64 ± (0.60) | 4 | 1.70 (0.68 ) |
Having opportunities to ask questions and address concerns with hospital staff. | 2.61 ± (0.47) | 5 | 1.82 (0.55) |
Having hospital staff reassure you about any fears/anxieties you might have related to your surgical experience. | 2.78 ± (0.36) | 2 | 1.68 (0.74) |
Being informed about delays in the operating room schedule. | 2.77 ± (0.63) | 3 | 1.35 (0.91 ) |
Time period: Day of surgery in the operative room area | |||
Having important information about you communicated to hospital personnel before your arrival in the operating room. | 2.25 ± (1.14) | 6 | 1.38 ± (0 .92 ) |
Being treated with respect by hospital personnel (e.g. personnel protected your privacy and modesty, addressed you in a courteous manner, took time to understand and answer your questions). | 2.93 ± (0.17) | 1 | 1.97 ± (0.24) |
Having hospital staff reassure you about any fears/anxieties you might have related to your surgical experience. | 2.61 ± (0.76) | 3 | 1.76 ± (0.50) |
Having opportunities to ask questions and address concerns with hospital staff. | 2.39 ± (0.74) | 4 | 1.68 ± (0.77) |
Being physically comfortable (on bed, room temperature, noise and activity level around you). | 2.71 ± (0.74) | 2 | 1.79 ± (0.57) |
Having information about the role of operating room staff (nurse, technician, anesthesiologist). | 2.35 ± (0.86) | 5 | 1.45 ± (0.80) |
Time period: Post-anaesthesia care unit area | |||
Having your pain, nausea, and/or vomiting adequately managed by the recovery room staff. | 2.83 ± (0.37) | 2 | 1.56 ± (0.68) |
Having information about your condition. | 2.72 ± (0.54) | 4 | 1.56 ± (0.72) |
Being treated with respect by hospital personnel (e.g. personnel protected your privacy and modesty, addressed you in a courteous manner, took time to understand and answer your questions). | 2.91 ± (0.53) | 1 | 1.91 ± (0.54) |
Having important information about you communicated to hospital personnel before your arrival in the recovery room. | 2.19 ± (0.89) | 7 | 1.36 ± (0.90) |
Being physically comfortable (bed, room temperature, noise and activity level in the room). | 2.78 ± (0.58) | 3 | 1.83 ± (1.68) |
Having opportunities to ask questions and address concerns with hospital staff. | 2.18 ± (1.06) | 8 | 1.48 ± (0.87) |
Reassurance from hospital staff about fears/ anxieties related to the surgical experience. | 2.54 ± (0.91) | 5 | 1.50 ± (0.88) |
Having your family member or significant other visit you in recovery room. | 2.22 ± (1.12) | 6 | 1.07 ± (0.93) |