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Table 8 Studies findings on factors influencing patient satisfaction: non-modifiable factors

From: Primer on adult patient satisfaction in perioperative settings

Author (year) Number of participants Study type Main factors associated with higher satisfaction (unless stated otherwise)
    Age Gender Education Occupation Health status Other
Hawkins et al. (Hawkins et al., 2012) (2012) Systematic review Older (age not specified)      
Capuzzo et al. (Capuzzo et al., 2005) (2005) 219 Cross-sectional Older (> 55 years old)      
Auquier et al. (Auquier et al., 2005) (2005) 874 Cross-sectional Older (> 65 years old)      
Martin et al. (Martin et al., 2017) (2017) 18,373 Retrospective Older (age not specified)      
Maurice et al. (Maurice-Szamburski et al., 2013) (2013) 390 Cross-sectional Older (> 55 years old) Males     
Teunkens et al. (Teunkens et al., 2017) (2017) 5424 Cross-sectional Older (age not specified) Males Higher education    
Mira et al. (Mira et al., 2009) (2009) 23,438 Cross-sectional Inpatient: older (age not specified), Outpatient: younger (age not specified) Inpatient: males,
Outpatient: no difference
Lower education    
Caljouw et al. (Caljouw et al., 2008) (2008) 307 Cross-sectional Older (> 50 years old) Males   Household duties or retired (compared to employed)   
Capuzzo et al. (Capuzzo et al., 2007) (2007) 1290 Cross-sectional Older (> 70 years old)     Higher health status  
Lehmann et al. (Lehmann et al., 2010) (2010) 12,276 Cross-sectional      Lower health status  
Danforth et al. (Danforth et al., 2014) (2014) 1340 Retrospective Older (age not specified) Males    Lower health status Taking outpatient narcotics and ED admissions were less satisfied
Schoenfelder et al. (Schoenfelder et al., 2010) (2010) 2699 Cross-sectional Not explained by age Not explained by gender     
Hamilton et al. (Hamilton et al., 2013) (2013) 4709 Cross-sectional Not explained by age Not explained by gender    Not explained by health status  
Johnson et al. (Johnson et al., 1999) (1999) 1445 Cross-sectional       ED admissions were less satisfied
Abtahi et al. (Abtahi et al., 2014) (2015) 12,777 Retrospective Older (age not specified)      Traveled a greater distance (> 50 miles)