Table 6 Studies findings on factors influencing patient satisfaction: operational function of hospital
From: Primer on adult patient satisfaction in perioperative settings
Author (year) | Number of participants | Study design | Questionnaire | Main factors influencing patient satisfaction |
|---|---|---|---|---|
Bain et al. (Bain et al., 1999) (1999) | 3408 | Cross-sectional | Questions on information, outcome, and timing of events | Waiting times between admission, operation, discharge, and unexpected pain |
Otte (Otte, 1996) (1996) | 8 | Qualitative | Semi-structured interviews | Efficiency of scheduling and planning of their surgery |
Chung et al. (Chung et al., 1999) (1999) | 345 | Cross-sectional | Visit Specific Patient Satisfaction Questionnaire (VSQ) | Efficiency of clinic operation (e.g., scheduling of appointments and waiting time) |
Mazurenko et al. (Mazurenko et al., 2015) (2015) | 12 | Qualitative | Interview on patient experience and satisfaction | Staffing (e.g., nurse to patient ratio), technical infrastructure (e.g., medical records system) and interdisciplinary relationships |
Schoenfelder et al. (Schoenfelder et al., 2010) (2010) | 2699 | Cross-sectional | 23 items on perceived care, demographics, and visit characteristics | Interpersonal manner of medical practitioners and nurses, organization of operations, admittance, and discharge, and perceived length of stay |
Fregene et al. (Fregene et al., 2017) (2017) | n/a | Cross-sectional | Questions on overall satisfaction, fasting times and communication | Waiting times, communication and fasting |
Hart et al. (Hart et al., 1996) (1996) | 118 | Cross-sectional | Questions on preoperative period, attitude of the personnel, and postoperative period | Overcrowded departments and lack of a sufficient number of registered nurses during night shifts |