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Table 3 Studies findings on factors influencing patient satisfaction: patient activation and expectations

From: Primer on adult patient satisfaction in perioperative settings

Author (year) Number of participants Study design Questionnaire Main factors influencing patient satisfaction
Bjertnaes et al. (Bjertnaes et al., 2012) (2012) 10,912 Cross-sectional National patient-experience survey Patient-reported experiences with nursing services, fulfillment of patient expectations, experiences with doctor services and perceived incorrect treatment
Bleich et al. (Bleich et al., 2009) (2009) 33,734 Cross-sectional World Health Survey Patient expectations, health status, type of care, and immunization coverage
Roseman et al. (Roseman et al., 2013) (2013) Review Patient activation and engagement in their care