Table 3 Studies findings on factors influencing patient satisfaction: patient activation and expectations
From: Primer on adult patient satisfaction in perioperative settings
Author (year) | Number of participants | Study design | Questionnaire | Main factors influencing patient satisfaction |
|---|---|---|---|---|
Bjertnaes et al. (Bjertnaes et al., 2012) (2012) | 10,912 | Cross-sectional | National patient-experience survey | Patient-reported experiences with nursing services, fulfillment of patient expectations, experiences with doctor services and perceived incorrect treatment |
Bleich et al. (Bleich et al., 2009) (2009) | 33,734 | Cross-sectional | World Health Survey | Patient expectations, health status, type of care, and immunization coverage |
Roseman et al. (Roseman et al., 2013) (2013) | – | Review | – | Patient activation and engagement in their care |