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Table 2 Studies findings on factors influencing patient satisfaction: information provision to patients

From: Primer on adult patient satisfaction in perioperative settings

Author (year)

Number of participants

Study design

Questionnaire

Main factors influencing patient satisfaction

Lemos et al. (Lemos et al., 2009) (2009)

251

Cross-sectional

Questions on logistics, and those relating to surgery

At discharge: postoperative pain control, waiting time for surgery, patient changing room conditions

30 days post-surgery: clinical outcome, information given, and postoperative pain control

Mira et al. (Mira et al., 2009) (2009)

7899 inpatients, 15,539 outpatients

Cross-sectional

SERVQUAL and additional questions on surgical experience

Inpatient: information at admission, knowing what type of professional one was dealing with, and informed consent

Outpatient: informed consent, information about home care after discharge

Caljouw et al. (Caljouw et al., 2008) (2008)

307

Cross-sectional

Leiden Perioperative care Patient Satisfaction questionnaire

How patients were approached and the amount of information they received

Leinonen et al. (Leinonen et al., 2001) (2001)

874

Cross-sectional

Modified Good Nursing Care Scale

Amount of information received and encouragement to ask more questions about unclear matters

Fung et al. (Fung & Cohen, 2001) (2001)

30

Cross-sectional

Questions pre-operative, intra-operative, pre-discharge and post-discharge outpatient anesthesia care

Information received and communication with the physician and staff members

Oswald et al. (Oswald et al., 2018) (2018)

292

Cross-sectional

EORTC-Info-25

Amount of information received

Johnson et al. (Johnson et al., 1999) (1999)

1445

Cross-sectional

Measures of relative satisfaction with various core aspects of care

Printed discharge information received

Forsberg et al. (Forsberg et al., 2015) (2015)

170

Cross-sectional

Patient’s Perspective questionnaire (QPP)

Personalized information about the surgery and perioperative period

Otte (Otte, 1996) (1996)

8

Qualitative

Semi-structured interviews on outpatient surgical experience

Amount of information received

  1. EORTC-QLQ European Organization for Research and Treatment of Cancer Quality of Life Questionnaire