From: Primer on adult patient satisfaction in perioperative settings
Author (year) | Number of participants | Study design | Questionnaire | Main factors influencing patient satisfaction |
---|---|---|---|---|
Lemos et al. (Lemos et al., 2009) (2009) | 251 | Cross-sectional | Questions on logistics, and those relating to surgery | At discharge: postoperative pain control, waiting time for surgery, patient changing room conditions 30 days post-surgery: clinical outcome, information given, and postoperative pain control |
Mira et al. (Mira et al., 2009) (2009) | 7899 inpatients, 15,539 outpatients | Cross-sectional | SERVQUAL and additional questions on surgical experience | Inpatient: information at admission, knowing what type of professional one was dealing with, and informed consent Outpatient: informed consent, information about home care after discharge |
Caljouw et al. (Caljouw et al., 2008) (2008) | 307 | Cross-sectional | Leiden Perioperative care Patient Satisfaction questionnaire | How patients were approached and the amount of information they received |
Leinonen et al. (Leinonen et al., 2001) (2001) | 874 | Cross-sectional | Modified Good Nursing Care Scale | Amount of information received and encouragement to ask more questions about unclear matters |
Fung et al. (Fung & Cohen, 2001) (2001) | 30 | Cross-sectional | Questions pre-operative, intra-operative, pre-discharge and post-discharge outpatient anesthesia care | Information received and communication with the physician and staff members |
Oswald et al. (Oswald et al., 2018) (2018) | 292 | Cross-sectional | EORTC-Info-25 | Amount of information received |
Johnson et al. (Johnson et al., 1999) (1999) | 1445 | Cross-sectional | Measures of relative satisfaction with various core aspects of care | Printed discharge information received |
Forsberg et al. (Forsberg et al., 2015) (2015) | 170 | Cross-sectional | Patient’s Perspective questionnaire (QPP) | Personalized information about the surgery and perioperative period |
Otte (Otte, 1996) (1996) | 8 | Qualitative | Semi-structured interviews on outpatient surgical experience | Amount of information received |