Table 1 Studies findings on factors influencing patient satisfaction: clinician communication skills
From: Primer on adult patient satisfaction in perioperative settings
Author (year) | Number of participants | Study design | Questionnaire | Main factors influencing patient satisfaction |
|---|---|---|---|---|
Hepner et al. (Hepner et al., 2004) (2004) | 857 | Cross-sectional | Hospital-created for pre-operative clinic | Communication and information provided during pre-operative visit |
Kahn et al. (Kahn et al., 2015) (2015) | 182 | Cross-sectional | HCAHPS | Respect from doctors, doctors listening, nurses’ listening, doctors’ explanations, and attempts to control pain |
Gebremedhn et al. (Gebremedhn & Lemma, 2017) (2014) | 269 | Cross-sectional | Questions on various perioperative experiences | Patient admission status, information about the disease and operation, and operation theater staff attention to the patients’ complaints |
Mira et al. (Mira et al., 2009) (2009) | 23,438 | Cross-sectional | SERVQUAL and additional questions on surgical experience | Information at admission, knowing what type of professional one was dealing with at any given time, informed consent, information about home care after discharge |
Schmocker et al. (Tevis et al., 2015) (2015) | 456 | Cross-sectional | S-CAHPS | Surgeon’s preoperative communication and attentiveness on the day of operation |
Capuzzo et al. (Capuzzo et al., 2005) (2005) | 219 | Cross-sectional | 23-item instrument on patient satisfaction | Kindness and regard of caregivers, feeling safe, and information given by anesthetist |
Heidegger et al. (Heidegger et al., 2002) (2002) | 2348 | Cross-sectional | Psychometric measure on anesthesia care | Information, involvement in decision-making and continuity of personal care by the anesthetist |